Quiz Detail

Q1 . It is important to review your cash batch to look for errors and/or misapplied payments before approving the batch.

A True

B False

Q2 . When rate change notices are received for past months it's OK to overwrite lines on the recurring charge screen.

A True

B False

Q3 . Which of the following are reasons why an account might have a credit balance?

A An overpayment

B A billing error

C Payment timing (i.e payment was received before the 1st of the month billing)

D All of the above

Q4 . What step is required before changing the recurring charges on a resident to a new rent amount?

A Go to Leasing then Recurring Charges, add an end date to the previous rent amount which is the date before the new rental rate is effective

B Change the quoted rent amount to reflect the new rent amount in Leasing then Recurring Charges

C Change the Stop Billing Date in Leasing then Recurring Charges

D Change the amount on their Lease Agreement

Q5 . As of 10/15 a tenant has a past due balance of $100. On 10/30 the tenant pays $50. On 11/1 the tenant is billed $950 for November rent. What is the tenant's ending balance as of 11/1?

A $1050

B $950

C $800

D $1000

Q6 . Which step has to be completed on all accounts to consider a tenant fully moved out and the tenant's account "closed?" Tip - there may be more than one that could apply but one answer applies to EVERY move-out.

A Process refund and forfeit of security/other deposits

B Process billing adjustment

C Process payment

D None of the above

Q7 . On the 1st of the month a resident is billed for that month's rent. What effect does this have on the resident's total account balance?

A This has no effect on the total account balance

B The total account balance increases

C The total account balance decreases

D None of the above

Q8 . A payment has been received on an account but was later returned as NSF. What effect does this have on the resident's total account balance?

A The NSF check decreases the total account balance

B The NSF check increases the total account balance

C The NSF check has no effect on the total account balance

D None of the above

Q9 . What type of charges may be applicable at move-out?

A Prorated rent based on move-out date

B Damage/Other move-out related charges

C Refund and/or forfeit of security deposit

D All of the above

Q10 . ESite will allow you to enter a new application on a unit of a resident that you are trying to evict.

A True

B False

Q11 . It is OK to apply open HUD/SHA credits to Rent amounts due.

A True

B False

Q12 . You discover a misapplied payment on a resident account. You discover the rent for #211 was applied to #311 in error. How do you correct the mistake?

A Reverse the payment from the Adjustment Batch and re-apply the payment.

B Call Accounting for Assistance.

C Go to View & Edit of the Cash Batch and reverse all payments.

D Go to the Cash Batch, View & Edit and reverse the payment from the incorrect account. Go to Pay & Adjust to re-enter to payment to the correct account.

Q13 . You received a payment for $750 and find the following pay & adjust screen when you go to post the payment. What does the pay & adjust screen indicate might be a problem on this account?

A Nothing stands out - there's no problem

B There may be a possible double billing

C The tenant has past due balances

D Both B and C

Q14 . On the transaction inquiry screen what shows up under the Charge column?

A Payments and Payment Adjustments

B Billings and Billing Adjustments

C Billings less Payments

D None of the above

Q15 . Suzie Q. of unit #310 has presented you with a check for two months of rent payments. Where do you record this activity in eSite?

A Ledger then go to Pay & Adjust

B Ledger then go to Billings

C Ledger then go to Bulk Pay/Bill

D Ledger then go to Cash Batches

Q16 . What is the purpose of reviewing the Lost Rent report?

A To make sure vacancy loss is only showing for units that are vacant

B To make sure that new move-ins or move-outs have been billed for prorates

C To make sure tenant's don't have past due amounts

D Both A and B

Q17 . A tenant receives a notice of past due rent and comes to your office stating that the check they submitted for rent was not applied to their account but has cleared their bank account. Where is the best place to go in eSite to see if the missing check was applied to the wrong tenant's account?

A Review transaction inquiry screen of the tenant in your office

B Review the pay & adjust screen for all tenants

C Go to Inquiry - Check Number Inquiry and enter check number

D Review cash batches from the time the check was submitted

Q18 . What limitation does the balance shown on the transaction inquiry screen have?

A It combines SHA/HUD and Rent balances into one balance

B None - it reflects the true account balance

C It doesn't give you a clear picture of who owes what

D Both A and C

Q19 . What charges should be added at move-in on all accounts?

A A billing for security and/or other deposits

B A billing for the first full month of rent

C A billing for prorated rent based on move-in date

D Both A and B

E Both A and C

Q20 . Due to an error on the recurring charge screen an account was double billed. Which eSite feature would you use to correct the double billing?

A Pay & Adjust

B Billings

C View/Edit & Reverse

D Either B or C

Q21 . When should the Charge/Adj column on the Pay & Adjust screen be used? The last column on the income code line on the far right as shown below.

A When entering billing adjustments

B When entering payments

C When reversing payments

D Never

Q22 . Continuation of last question. Where would you go to confirm your suspicion about this account?

A Transaction Inquiry

B Tenant File

C Recurring Charge Screen

D Resident History Report

E All of the above

Q23 . A payment was received from SHA but it was misapplied as Rent. Which eSite feature would you use to correct the payment posting?

A Pay & Adjust

B Billings

C View/Edit & Reverse then Pay & Adjust to re-post under correct income code

D Either A or C

Q24 . The formula for calculating account balances is Billings + Payments = Balance.

A True

B False

Q25 . When reviewing 3-day notices make sure outstanding amounts due are on the notice.

A True

B False

Q26 . Delinquency Reports should be reviewed at least once a month.

A True

B False

Esite Fundamentals - Basic

Q1 . It is important to review your cash batch to look for errors and/or misapplied payments before approving the batch.

Q2 . When rate change notices are received for past months it's OK to overwrite lines on the recurring charge screen.

Q3 . Which of the following are reasons why an account might have a credit balance?

Q4 . What step is required before changing the recurring charges on a resident to a new rent amount?

Q5 . As of 10/15 a tenant has a past due balance of $100. On 10/30 the tenant pays $50. On 11/1 the tenant is billed $950 for November rent. What is the tenant's ending balance as of 11/1?

Q6 . Which step has to be completed on all accounts to consider a tenant fully moved out and the tenant's account "closed?" Tip - there may be more than one that could apply but one answer applies to EVERY move-out.

Q7 . On the 1st of the month a resident is billed for that month's rent. What effect does this have on the resident's total account balance?

Q8 . A payment has been received on an account but was later returned as NSF. What effect does this have on the resident's total account balance?

Q9 . What type of charges may be applicable at move-out?

Q10 . ESite will allow you to enter a new application on a unit of a resident that you are trying to evict.

Q11 . It is OK to apply open HUD/SHA credits to Rent amounts due.

Q12 . You discover a misapplied payment on a resident account. You discover the rent for #211 was applied to #311 in error. How do you correct the mistake?

Q13 . You received a payment for $750 and find the following pay & adjust screen when you go to post the payment. What does the pay & adjust screen indicate might be a problem on this account?

Q14 . On the transaction inquiry screen what shows up under the Charge column?

Q15 . Suzie Q. of unit #310 has presented you with a check for two months of rent payments. Where do you record this activity in eSite?

Q16 . What is the purpose of reviewing the Lost Rent report?

Q18 . What limitation does the balance shown on the transaction inquiry screen have?

Q19 . What charges should be added at move-in on all accounts?

Q20 . Due to an error on the recurring charge screen an account was double billed. Which eSite feature would you use to correct the double billing?

Q21 . When should the Charge/Adj column on the Pay & Adjust screen be used? The last column on the income code line on the far right as shown below.

Q22 . Continuation of last question. Where would you go to confirm your suspicion about this account?

Q23 . A payment was received from SHA but it was misapplied as Rent. Which eSite feature would you use to correct the payment posting?

Q24 . The formula for calculating account balances is Billings + Payments = Balance.

Q25 . When reviewing 3-day notices make sure outstanding amounts due are on the notice.

Q26 . Delinquency Reports should be reviewed at least once a month.