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Teller Training: "Graduation Quiz"

Question 1 of 3

Q1 . If the cash transaction exceeds $ 10,000, the teller needs to complete government required documentation for large cash transactions, the so-called CURRENCY TRANSACTION REPORT (CTR).

A True

B False

Q2 . How should tellers act during a robbery?

A Attack the robber immediately.

B Remain calm. You want the robber to mirror your behavior. You do not want to upset or antagonize a nervous robber.

C Cause chaos and call a security.

D Alert the entire bank. You want the robber to know he has been spotted.

Q3 . What is the appropriate way of greeting the customer?

A Hi, how are you doing?

B Good morning, Mr. Alani. How can I help you today?

C Good morning, Mr. Alani. How are you today?

D What's going on, Mr. Alani. How can I help you today?

Q4 . What product would you recommend to a customer who carries excessive valuables in a briefcase?

A Personal checking account.

B Safe deposit box.

C Personal savings account.

D There is no suitable product for this purpose.

Q5 . Regulation CC says that the fact that deposits may not be available for immediate withdrawal must be clearly posted at automated teller machines (ATM).

A True

B False

Q6 . Whose safety is the first concern in the event of a fire?

A People.

B Assets.

C Both people and assets.

D Teller's own.

Q7 . Even though you may hold the bill up to the light, you wont be able to see a security thread.

A True

B False

Q8 . Money orders, cashier's checks, traveler's checks, and certified checks are non-negotiable products rarely guaranteed by banks.

A True

B False

Q9 . Where does the watermark appear on a bill?

A On the back of the bill.

B On the right of the portrait on the face of the bill.

C On the left of the portrait on the face of the bill.

D On the center of the bill

Q10 . Check has to be made in writing to be negotiable.

A True

B False

Q11 . Your customer gives you a check for $150.00. He also gives you a deposit slip listing the check and $20.00 cash back, leaving $130.00 as the deposit amount. What are the credits in this transaction?

A Check for $150.00

B Deposit slip for $130 and cash-out ticket for $20

C Deposit slip for $130 and cash-out ticket for $20 and check for $150.00

D Bounced check of $150.00

Q12 . Bond interest is usually not exempt from state, local, and property taxes.

A True

B False

Q13 . At least how many endorsements appear on the back of every check?

A One (payee)

B Two (payee, depositary bank)

C Three (payee, depositary bank, and collecting and returning bank)

D Four ( Payee , customer, depositary band and collecting bank)

Q14 . If the cash transaction exceeds $ 10,000, the teller needs to complete government required documentation for large cash transactions, the so-called CURRENCY TRANSACTION REPORT (CTR).

A True

B False

Q15 . How should tellers act during a robbery?

A Attack the robber immediately.

B Remain calm. You want the robber to mirror your behavior. You do not want to upset or antagonize a nervous robber.

C Cause chaos and call a security.

D Alert the entire bank. You want the robber to know he has been spotted.

Q16 . What is the appropriate way of greeting the customer?

A Hi, how are you doing?

B Good morning, Mr. Alani. How can I help you today?

C Good morning, Mr. Alani. How are you today?

D What's going on, Mr. Alani. How can I help you today?

Q17 . What product would you recommend to a customer who carries excessive valuables in a briefcase?

A Personal checking account.

B Safe deposit box.

C Personal savings account.

D There is no suitable product for this purpose.

Q18 . Regulation CC says that the fact that deposits may not be available for immediate withdrawal must be clearly posted at automated teller machines (ATM).

A True

B False

Q19 . Whose safety is the first concern in the event of a fire?

A People.

B Assets.

C Both people and assets.

D Teller's own.

Q20 . Even though you may hold the bill up to the light, you wont be able to see a security thread.

A True

B False

Q21 . Money orders, cashier's checks, traveler's checks, and certified checks are non-negotiable products rarely guaranteed by banks.

A True

B False

Q22 . Where does the watermark appear on a bill?

A On the back of the bill.

B On the right of the portrait on the face of the bill.

C On the left of the portrait on the face of the bill.

D On the center of the bill

Q23 . Check has to be made in writing to be negotiable.

A True

B False

Q24 . Your customer gives you a check for $150.00. He also gives you a deposit slip listing the check and $20.00 cash back, leaving $130.00 as the deposit amount. What are the credits in this transaction?

A Check for $150.00

B Deposit slip for $130 and cash-out ticket for $20

C Deposit slip for $130 and cash-out ticket for $20 and check for $150.00

D Bounced check of $150.00

Q25 . Bond interest is usually not exempt from state, local, and property taxes.

A True

B False

Q26 . At least how many endorsements appear on the back of every check?

A One (payee)

B Two (payee, depositary bank)

C Three (payee, depositary bank, and collecting and returning bank)

D Four ( Payee , customer, depositary band and collecting bank)

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