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Section 9.1—quiz: Audit Overview

Question 1 of 3

Q1 . The main purpose of a front office audit is to:

A Prepare cash receipts for deposit.

B Count all the cash from room sales.

C Verify the accuracy and completeness of accounts.

D Resolve room status and rate discrepancies.

Q2 . A daily review of guest account transactions at the front desk against revenue center transactions is referred to as:

A Balancing the ledger.

B The front office audit.

C The post transcript.

D Cooking the books.

Q3 . All of the following are functions of the front office audit except:

A Ensuring the separation of front office job functions.

B Balancing all front office accounts.

C Resolving room status discrepancies.

D Monitoring guest credit limitations.

Q4 . All of the following are functions of the front office auditor except

A Tracking room revenues.

B Back office auditing.

C Preparing a daily summary of front desk credit card activities

D Producing operational and managerial reports.

Q5 . For questions 6 through 10, number the steps in the front office audit process according to the correct sequence (the first task should be numbered 1 and the last task should be numbered 5). Back up the system

A 1

B 2

C 3

D 4

E 5

Q6 . For questions 6 through 10, number the steps in the front office audit process according to the correct sequence (the first task should be numbered 1 and the last task should be numbered 5). Distribute reports

A 1

B 2

C 3

D 4

E 5

Q7 . For questions 6 through 10, number the steps in the front office audit process according to the correct sequence (the first task should be numbered 1 and the last task should be numbered 5). Deposit cash

A 1

B 2

C 3

D 4

E 5

Q8 . For questions 6 through 10, number the steps in the front office audit process according to the correct sequence (the first task should be numbered 1 and the last task should be numbered 5). Reconcile room status discrepancies

A 1

B 2

C 3

D 4

E 5

Q9 . For questions 6 through 10, number the steps in the front office audit process according to the correct sequence (the first task should be numbered 1 and the last task should be numbered 5). Verify room rates

A 1

B 2

C 3

D 4

E 5

From Classroom to Quiz Stardom

When James Wilson first created a quiz on ancient civilizations for his high school history class, he never imagined it would lead to a side career as one of QuizMaker's most successful creators.

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